Frequently Asked Questions
(FAQs):

Sizing:

Which size is right for me?

On every product page we provide actual dimensions of our garments for you to compare with your own body measurements. If you still have an doubts, please reach out to our chat assistant or email us at service@modamatters.com

What if I can’t find my size?

Our website displays current inventory of all our products. If your size is currently unavailable, it means that the product is currently out of stock. Please feel free email service@modamatters.com to inquire about a special order. Special orders usually take between 5-20 business days based on fabric availability.

Is it possible to order the suit trousers in a different size from the jacket?

Most of the time, you will be able to mix and match as necessary. Some suits are sold together and sizes cannot be mixed. Alternatively, our Custom program allows you to tailor your suit to specific size and fit.

Gift Cards:

Do you offer gift cards?

Yes! We offer physical gift cards as well as online gift cards that can be used both in store and online. To purchase a gift card, please email us at service@modamatters.com or see our Gift Card page.

Do gift cards expire?

No, our gift cards never expire.

Can I redeem a gift card for cash?

Gift cards cannot be redeemed for cash but can be used towards a purchase of any of our items either in store or online.

Returns and Exchanges:

What is your return policy?

If your Moda Matters purchase does not meet your expectations, you may return your product(s) within 30 days of purchase for a full refund or exchange. Unfortunately, we cannot accept any returns or offer exchanges of worn, custom, or altered products. To return or exchange your product, you may visit us in store or email service@modamatters.com to begin the process. Refunds will be issued to the original payment method used or issued as store credit.

Shipping:

Do you ship to countries outside the US?

Yes, we offer international shipping to many countries outside of the U.S. Simply choose your destination at checkout.

How much is shipping?

Our shipping costs and times vary depending on country. Based on your chosen shipping destination, all costs and timing will be calculated at checkout.

How can I track my order?

Once your order has been processed and shipped, you will receive an automated email including confirmation and tracking numbers.

When will I receive my order?

Our shipping costs and times vary depending on country. Based on your chosen shipping destination, all costs and timing will be calculated at checkout.

Payment Methods:

What payment options do you accept?

We accept Visa, MasterCard, American Express, for all countries. We also accept various forms of online payment options based on your location.

Products:

Do your products have a warranty?

Our products undergo a rigorous quality control check before they are shipped. Check out the Garment Care section on each product page to ensure proper care of your Moda Matters products. In the event that our products do not meet your expectations, please contact our customer service department or visit us in store. Unfortunately, we cannot accept any returns or offer exchanges of worn, custom or altered products.

What are the care instructions for your products?

Care instructions will vary slightly according to the individual product, but the majority of our products are dry clean only. Check out the Garment Care section on each product page to ensure proper care of your Moda Matters products.

Where do you manufacture your garments?

We explored factory partnerships all over Italy and contacted over 25 workshops while vetting our partners. All of our garments are made in Italy with the utmost attention to detail.

Custom Made

Alterations:

Do you offer alteration services?

To ensure perfect fit, we are happy to offer tailoring services within 30 days of purchase. Visit us in store to receive expert advice on alterations.

Our Custom Made garments are available exclusively in store or at our trunk shows and are tailored specifically to your measurements. Should you need any additional alterations, we are happy to offer tailoring services within 30 days of purchase.

Measurements:

What is the largest size you can accommodate?

We can accommodate any and all sizes. All of our custom products are tailored specifically for your body.

Can I send you my measurements?

No. Individual patterns are based on our proprietary measuring methods and may differ from measurements taken elsewhere. We recommend you schedule your fitting on our website.

Can I give you the measurements of my favorite suit?

No. To create your individual pattern, we take specific measurements that may differ from measurements taken elsewhere or other finished garments. We do, however, recommend you bring in your favorite suit so that we may use it as reference. We recommend you schedule your fitting on our website.

Timing:

How can I schedule an appointment?

You can schedule your fitting on our website in the Custom section.

Do you offer rush services?

Rush services can be completed in as little as 4 weeks for a 20% service fee to your custom order. This is a pass-through charge to offset additional labor to accommodate the requirements.

How long does it take to make a custom suit?

The turnaround time is 5-7 weeks.

I am planning for a special event? Is 5-7 weeks enough lead-time?

For weddings and other special events, we suggest a 90 day lead-time. Our professionals will guide you through the process to ensure the perfect fit for your big day.

Pricing:

How much is a custom suit?

Pricing varies based on fabric selection. Please reach out to service@modamatters.com for specific questions regarding pricing.

Do you have special rates for large parties?

Yes! We are happy to offer 10% discount to the entire order for parties of 4 or more.

Products:

How are your garments constructed?

All of our custom suiting options feature a standard half canvas lining and are constructed with the finest Italian and English fabrics from world-renowned mills. Your measurements are carefully taken and we create a pattern designed specifically for your body. The final product is then made in our factories throughout Italy.

What fabrics do you offer?

We offer over 7,000 fabrics from world-renowned mills including Cerutti, Drago, Solbiati, Harris Tweed, Loro Piana, and Zegna.